Orders

Shipping and returns

Free shipping on every order — no minimum, no fine print.

Processing

Accessories are ready to ship within 1–2 business days. Engraved pieces are made to order. Please allow up to 1 week for engraving before your order ships. If a piece needs to be restocked, we'll reach out with an updated timeline.

Delivery

Once shipped, standard delivery within the U.S. takes 3–5 business days. You'll receive a tracking number by email when your piece is on its way.

Where we ship

We currently ship within the U.S. only. We're working on it — sign up for our newsletter to be the first to know when that changes.

Packaging

Every Unconditional piece arrives the way it deserves to: bold, well-made packaging, distinctive on purpose, never over-the-top.

Returns and exchanges

We want you to love your Care Tag. If something isn't right, we'll make it right.

Engraved pieces are made specifically for you and are final sale. Double-check your engraving before you order. If there is an error on our end, we'll fix it at no cost to you.

A few common questions

My tracking hasn't updated.

Carriers occasionally lag behind. If it has been more than 2 business days with no movement, email Contact@unconditional-jewelry.com and we'll look into it with you.

My package shows delivered, but I don't have it.

Check with neighbors and your building's front desk first. Most turn up within 48 hours. If not, contact us and we'll help sort it out.

My Care Tag arrived damaged.

This shouldn't happen, and we'll fix it fast. Email us photos of the piece and the packaging within 7 days of delivery. We'll send a prepaid return label and take care of a replacement or repair.

I need to change my engraving before it ships.

Reach out as soon as you can. If your order has not entered production yet, we can usually make the change.

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