Good to Know
How much is shipping?
Shipping is free on every U.S. order, with no minimum. Since care tags are engraved just for you, please allow up to 1 week before they ship. Read more on shipping.
What is your return policy?
Engraved pieces are final sale. If we make an engraving error, we'll fix it at no cost. Send an email to Contact@unconditional-jewelry.com with any concerns. Read more on returns.
What materials do you use?
You'll see three metals across the collection: 14k gold vermeil, rhodium-plated sterling silver, and solid 14k gold. Read more on materials.
What can I engrave?
Engrave what matters: a condition, an allergy, a contact, a name. See our guide.
Please review all information carefully before submitting your order and check the engraving upon receipt. Replace the bracelet whenever your medical or emergency contact information changes. Consult your healthcare provider about which medical information and abbreviations are appropriate to include. Information engraved on the bracelet is visible to others, so consider carefully which personal and medical details you choose to include.
Engraved pieces are made specifically for you and are final sale. Before you order, double-check your engraving details. If there is an error on our end, we'll fix it at no cost to you.
What if my medical information changes?
Your piece should always tell the full story. If you're diagnosed with a new condition, start a new medication, or need to add an allergy or emergency contact, email us at Contact@unconditional-jewelry.com with your order number and the information you'd like added.
We'll contact you directly too see what we can do.
Because the engraving is done by us, your warranty and free re-plating service stay fully intact.
Can I shower and sleep in it?
Most people wear Unconditional Care Tags through showers, sleep, and swimming, because it cannot do its job on a dresser. Vermeil and rhodium plating are not permanent. Rinse and pat dry after chlorine or salt water. Keep lotion, perfume, and hairspray off the piece. For lifting or contact sports, cover it with a sweatband or sleeve rather than taking it off. Read more on care.
Can you re-plate a piece?
Yes. With proof of purchase, the first re-plating within 3 years is free, and you cover $25 shipping. After that, re-plating is $75 plus a $25 shipping fee.
Please note: pieces that have been altered by an outside jeweler are no longer eligible for re-plating.
Can I pay with my FSA or HSA card?
Yes. At checkout you can pay with your FSA or HSA card through Truemed. No extra forms or claims paperwork. Read more on FSA and HSA.